Course References
Organisations that have sent staff to our courses
ACP Network Services
ACTEW AGL
Australia Post
B Digital Ltd
Canon Australia
CCH Australia Limited
Centact Solutions
CGU Insurance
CitiStreet Australia
Coca Cola Amatil
Commonwealth Financial Services
Cross City Motorway
Datacom Connect
Department of Immigration
GE Capital Consumer Finance
Hallis
Hanimex
Health Insurance Commission
Hewlett Packard
IAG
IBM Global Services
ING Australia
Integ Communications
Integral Energy
Maroc Australia
McKesson Asia-Pacific
Mobile Innovations
NightHawk Radiology Services
NSW State Emergency Service
O'Brien Glass
Optus
OzEmail Internet
Positive Response Telemarketing
Procter & Gamble
RAC Insurance
Royal Institute for Deaf & Blind Children
SalesForce Australia
Sensis
St George Bank
Telecomms Industry Ombudsman The Metabolism Centre
The Smith's Snackfood Company
The Travel Corporation
TNT Vehicle Logistics
Toyota Financial Services
UCMS
WA Dept of Planning & Infrastructure
Waste Service NSW
Woodlogic
Zurich Financial Services
Other clients in:
Brunei, Hong Kong, Indonesia, Macao, Malaysia, Philippines, Singapore
(details on request)
What participants said ...
Manager - Central bank supervision dept
"Excellent. I've become a financial modeller in just 3 days which at first I thought would be impossible."
Management accountant - Energy distribution
"The instructor was great -- his passion and knowledge were really impressive."
Finance manager - Medical supply
"The course showed us the best practice under various scenarios and circumstances. I am very impressed - there is no other course comparable or better than this."
Operations manager - Global IT
"A huge success and I can personally recommend this training as a MUST for all Team Leaders and Managers!"
"Thanks for this information. I spent a day last week going through the work that we had done during the course. I managed to get everything to work and created some charts for a strategy meeting I had yesterday. My manager and colleagues were very impressed and have come up with plenty of ideas for charting our data and trending."
Supervisor - Product support
"I thoroughly enjoyed the day. I thought I would take a moment aside to say how useful and practical the course was and how well worth it was attending. I certainly would recommend the course to anyone else in the industry. I would also like to highly compliment you on your training style and professionalism. Your sharpness and wit sure kept the session entertaining but at the same time managed to deliver some intense and useful information."
"This is fantastic. I wish I had this years ago. I can now look at my staffing numbers and have at least some accuracy in the number of operators required. I can now predict the call patterns and set staffing numbers accordingly. Once again, thank you."
Contact centre manager - Health insurance
"I have to tell you that I've got heaps from the workshop, and have recommended it to a number of my workmates - especially ones like myself that are largely self taught on Excel. I've built a product as a result that will assist my organisation to pull ACD data together with quality data to manage CSO performance. Understanding the structure of functions, as well as linking cells to buttons has helped to give it more polish."
"I really enjoyed the training and got a lot of benefit out of it. Some of the Workforce Management team here have just completed an expensive, time consuming Excel course which covered some of what they needed to know and a lot of stuff they will never use. They were a bit jealous that I got to go on a course designed specifically for our operations, and they will keep your course in mind for any future team members. I have already impressed them with a few of the techniques I've learnt."
Customer service manager - Diagnostic health
"It certainly opened my eyes in realizing how much potential MS Excel does have and certainly challenged my analytical mind…I thoroughly enjoyed the day."